CouncilOne stop shops
Tower Hamlets Council One stop shops offer face-to-face contact and provide information and support with accessing all of the council's services.
Operating from a range of sites located within the borough, we are experienced customer care professionals who aim to put the needs of the customers first and provide advice on, or solutions to, enquiries about council services.
You can find us at:
- Bethnal Green One Stop Shop - 1 Rushmead
- Bow & North Poplar One Stop Shop - 1 Gladstone Place
- Isle of Dogs & South Poplar One Stop Shop - Jack Dash House
- South Poplar One Stop Shop - 15 Market Square
- Stepney & Wapping One Stop Shop - Cheviot House
Opening times are:
- Monday to Friday between 9am and 5pm
- Saturday 9am to 1pm (Bethnal Green and Stepney & Wapping One Stop Shops only)
- Closed on Bank Holidays
Contact us:
Email: generalenquiries@towerhamlets.gov.uk
One stop shop surgeries
If you want to talk to somebody specifically about the Department of Work and Pensions (DWP) and council benefits, debt advice or pensions, please contact the one stop shop to speak access one of our specialist surgeries held throughout the month. Details of surgeries (Word 43kb)
How are we doing?
The One stop shop service as part of its annual service plan regularly carries out monitoring exercises and surveys to capture data on its customer's requirements and satisfaction ratings of the service in general.
The information gathered is used to help tailor the service to be both relevant and appropriate and to ensure that any changes are customer focused.
The following information, gathered over the last year, highlights:
- Performance against 'customer promise' targets launched in Nov 2005.
- A breakdown of the customer groups that use the service
- The results of our One stop shop customer satisfaction surveys carried out over the last year against the following 4 themes
- Access to the service
- Reception environment
- Quality of service
- Your general requirements
- Results of One stop shop customer satisfaction survey 2005-6 (PDF 347k)
- One Stop Shops' Customer Promise and Standards (PDF 160k)
One Stop Shop customer promise statistics
- Bethnal Green (Pdf 172k)
- Bow (Pdf 172k)
- Isle of Dogs (Pdf 172k)
- Stepney (Pdf 172k)
One Stop Shop customers & enquiries statistics
- Customers & enquiries statistics (Pdf 171k)
One Stop Shop service – comparative cost of service
OSS Annual budget 2006/07 - £1,335,000
Customers per year - 180,000
Cost per customer per year - £7.42
Cost per customer per week - 14p
Cost per customer per day - 2p
Population of Tower Hamlets Borough - 224,892
Cost per population head per year - £5.94
Cost per population head per week - 11p
Cost per population head per day - 1.5p
Number of households in Tower Hamlets - 88,062
Cost per household per year - £15.16
Cost per household per week - 29p
Cost per household per day - 4p
View OSS cost information in a table (Word 30k)
