CouncilGuides to council services
Council publications
The council provides a number of publications which give detailed information on council services and provide guides to local areas.
Some of the council’s publications can be viewed online on the Tower Hamlets website. Most of the publications are also available from One stop shops. The majority of the publications are free of charge and it is always made clear when there is a charge to provide you with a printed version of one of the publications.
One stop shops
Most of the council’s publications are available from One stop shops. Some of the topics covered by the publications available from One stop shops are:
- Accident prevention
- Careers
- Community centres
- Council services
- Crime prevention
- Dealing with disabilities
- Education
- Environmental issues
- Health and safety
- Infrastructure
- Recreation
- Social services
- Support groups
- Transport.
This is not a definitive list of all the publications available from One stop shops and if the topic you are looking for is not listed, please contact a One stop shop using the contact details below.
Online publications
Please find some of the council’s publications below that can be accessed from the Tower Hamlets website:
Customer promise leaflets
These leaflets tell you all about the following council services. They include information about what we do, our customer promise, our service standards, where to find us, what to do if you’re not happy with our service and how to get more information. We hope it covers all you need to know. If it doesn’t, please tell us.
- Building control service (PDF 200kb)
- Environmental health - animal wardens (PDF 199kb) (text only printer friendly version)
- Environmental health - health & housing (PDF 132kb) (text only printer friendly version)
- Environmental health - noise service (PDF 203kb) (text only printer friendly version)
- Environmental health - pest control (PDF 192kb) (text only printer friendly version)
- Electoral registration (PDF 176kb) (text only printer friendly version)
- Housing service - homeless service (PDF 228kb) (text only printer friendly version)
- Housing service - housing advice (PDF 256kb) (text only printer friendly version)
- Planning Applications Service (PDF 190k)
- Planning Enforcement Service (PDF 160k)
- Registration service - Registering a birth (PDF 116kb) (text only printer friendly version)
- Registration service - registering a death (PDF 119kb) (text only printer friendly version)
- Registration service - still birth (PDF 118kb) (text only printer friendly version)
- Social services - adults (PDF 159kb) (text only printer friendly word version)
- Social services - help for carers (PDF 120kb) (text only printer friendly version)
- Land charges services (PDF 200kb)
- Meals on wheels (PDF 189kb) (text only printer friendly version)
- Parking (PDF 164kb) (text only printer friendly version)
- Revenue services (PDF 172kb) (text only printer friendly version)
- Schools (PDF 152kb) (text only printer friendly version)
- School travel for children with special educational needs (PDF 182kb) (text only printer friendly version)
- Skillsmatch (PDF130 kb) (text only printer friendly version)
- Trading standards (PDF 214kb) (text only printer friendly version)
Further information
For further information or to find a particular council publication, please email generalenquiries@towerhamlets.gov.uk or contact one of the Tower Hamlets One stop shops below:
One stop shop Bethnal Green
Tel: 020 7364 3696
One stop shop Bow and North Poplar
Tel: 020 7364 5516
One stop shop Isle of Dogs and South Poplar
Tel: 020 7364 6111
One stop shop Stepney and Wapping
Tel: 020 7364 2714
For any further information, please refer to the Tower Hamlets A to Z on One stop shops.
Pid No: 659